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FAQ

1. Who is Just Relax Home Service?
2. What are the advantages of engaging Just Relax Home Service instead of foreign maids?
3. Why should I engage Just Relax Home Service instead of Freelance cleaners?
4. Who will be cleaning my house?
5. Are the Housekeepers in Just Relax Home Service trained?
6. Do we need to supply anything for your cleaning?
7. Do we need to be home while the cleaning is in progress?
8. How do we make appointment for your services?
9. How do we make payment?

1. Who is Just Relax Home Service?
Just Relax Home Service is a professional home service provider, offering quality cleaning, laundry, air–conditioning installation and maintenance services and other services to homes at affordable prices. Just Relax Home Service was established to complement the typical hectic lifestyle of Singapore, therefore alleviating your stress and giving you more time to unwind.

2. What are the advantages of engaging Just Relax Home Service instead of foreign maids?
With Just Relax Home Service, the usual problems encountered from employing a foreign maid e.g., discipline, disobedience etc. are totally eliminated. Also, there will be no additional responsibilities of having an additional person living with you and your family. By engaging Just Relax Home Service, you get to save up to 50% of your expenses in employing foreign maids. Most importantly, you will have the luxury of a beautiful well-maintained home without the hassles of household chores AND YOU GET TO KEEP YOUR PRIVACY TOO!

3. Why should I engage Just Relax Home Service instead of Freelance cleaners?
Just Relax Home Service assures you of accountability of the actions of our housekeepers during the course of their duty. There is no longer any need for worry of sudden disappearances of your cleaner as we are a registered company. Should there be any problems encountered with the housekeepers assigned to your home, inform us and we will take appropriate remedial action. In addition, Just Relax Home Service assigns professionally trained cleaners to ensure the well-being of your home. You can be assured of quality service at affordable prices.

4. Who will be cleaning my house?
Just Relax Home Service will assign 2 trained housekeepers to your home on a regular basis. However, in cases when the housekeeper goes on leave or resigns, our management will assign another of our housekeepers to clean your home and you will be given prior notification of the necessary changes. This is to ensure continuity of work.

5. Are the Housekeepers in Just Relax Home Service trained?
Yes! All our housekeepers are required to go through a specific training scheme before they are allowed to take on assignments and are equipped with all the necessary skills to handle your household chores competently. With your home being such an integral part of you, it is definitely safer to trust the professional with its maintenance.

6. Do we need to supply anything for your cleaning?
Generally, Just Relax Home Service will provide all cleaning agents and equipment, with the exceptions of the vacuum cleaner, iron and ironing board.

7. Do we need to be home while the cleaning is in progress?
Just Relax Home Service recommends that the client deposit theirs keys in our key box. Security is assured as your keys will be safely locked up in our office safe and only our management and the housekeeper assigned to handling your house will have access to your house keys on the day of cleaning. This allows for the cleaning to be done during working hours and you will be able to return home to a clean cozy home after a long hard day of work. However, please note that if otherwise preferred, the client can make the necessary arrangements with our management.

8. How do we make appointment for your services?
You could call us at 6256 0171 or email us @ customerservice@justrelax.com.sg a few days in advance to give us some time to make the necessary arrangement.

9. How do we make payment for your service?
Payment will be made through cash/cheque and made payable to Just Relax Home Service.

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